Reference

idnpp Legal terms for your account

idnpp Legal terms explain how account access, personal data, cookies and local eligibility work before you enter the lobby.

Policy accessPrivacy controlsLocal eligibilityAccount security
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CONTACT ROUTES

Open support when Legal questions arise

A clear support path helps you resolve a Legal question without guessing which account screen matters.

Account access If phone verification or a policy prompt blocks access, tell us the account step and the message shown. We can direct the request to the correct Legal path without asking for your password.
Wallet status For DANA, OVO, GoPay or QRIS questions, provide the payment reference and status shown in your account. We use those details to separate a policy matter from a pending wallet record.
Policy request When you need a clause explained or changed, send the section name and your request through the displayed contact route. We respond with the applicable account or privacy step.
DATA PRACTICES

Browse how Legal data handling works

Legal handling is practical: we use account details to establish access, phone verification to protect the account, and transaction references to investigate wallet status.

Account details

We use the details attached to your account for access checks and policy communication. Keep your phone number current so a verification step can be completed without another person handling your account.

Phone verification

Phone verification takes place before account access. If the number or code does not match, do not share the code elsewhere; use the support route shown in your account.

Cookies

Cookies may keep a session or preference available on the device you use. You can manage browser cookie settings, although changing them may affect access to policy pages.

Payment records

A DANA, OVO, GoPay or QRIS reference helps us trace a wallet status question. Send only the reference requested, never a wallet PIN or full sign-in secret.

Account protection

Keep your password, phone code and account device private. If you suspect another person accessed the account, contact us through the displayed route and describe the access concern.

Changes and deletion

You can ask us to correct account details or request handling changes through the account contact route. Include the exact record or policy section so we can assess the request.

Browse answers about idnpp Legal

These Legal answers address the searches we hear before account access: where the policy applies, what data is used, how a correction is requested and what to do when a wallet record needs checking. We keep the wording tied to the actual account path, and access remains where local law permits.

It covers account access, phone verification, privacy handling, cookies, payment records, security duties and requests to correct or change stored details. Read the current notice before proceeding.

Yes. Access depends on local law and your eligibility in the location where you are connecting. Check the Legal notice for the applicable condition before opening or using an account.

We use the account details and phone verification record needed to establish access and protect the account. Payment references may be used when you ask us to check DANA, OVO, GoPay or QRIS status.

You can request a correction through the contact route shown inside your account. Name the detail that needs changing and provide enough context for us to locate the relevant account record.

Cookies may preserve a sign-in session or page preference on your device. Browser controls can manage them, but changing cookie settings may prevent some policy pages or account steps from working correctly.

Stop at the affected account step and note the message shown. Contact us through the displayed support route without sharing your password or phone code, so we can assess the policy issue.

Send a retention or deletion request through the account contact route and identify the relevant record. We assess it against the policy wording and reply with the available handling step.

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